All orders are subject to the terms and conditions listed below. We suggest you review before ordering. 

Payment

We accept MasterCard, and Visa, through our shopping cart or by phone. You credit card will be changed for items shipped and freight costs (if any apply) the day your order is received. You will receive an e-mail confirmation once your order has been placed. You will receive another confirmation of shipment by e-mail from us the day the order is shipped with your tracking number and shipping details. 

Shipping

Many in-stock items ship in 5 business days or less. Out of stock, made to order, or custom items may take up to 3 weeks in most cases. If you order several items, your order will ship complete at the same time. Contact bovano.com if you would like to ship all available and ship backordered items in a second shipment when completed. Free shipping may not apply to backordered items. 

We ship using UPS and USPS to the Centennial US. Customers living in Alaska, Hawaii and Canada will be shipped to using the United States Postal Service (USPS). Expedited services may ship with another carrier of our choice and may be changed without notice before shipping. Expedited shipping (Overnight, 2 Day, 3 Day, etc) refunds will not be given for shipments not received in time. We can not control the package once it leaves out location. 

Tippervalleyfarm.com retains the right to ship with the carries of their choice and can be changed without notice. 

Sales Tax

Tippervalleyfarm.com ships all orders from our location in Kentucky. All orders shipped to an address in the state of Kentucky (even if ordered from customer living in another state) will have 6% KY sales tax applied to them. 

30 Day Satisfaction Guaranteed

If for some reason you are unhappy with the look of you new Tipper Valley Farm Product just let us know! You may exchange or return the item(s) within thirty (30) days of order receipt. Just contact us for a return authorization. Keep all the original packing materials as they are required for a full refund. They also insure the piece(s) returned to not get damaged so a full refund can be issued. 

Returns/Exchanges

Original and any return shipping costs are non refundable on returned and exchanged items. Call tag and return shipping service can be arranged through Tippervalleyfarm.com for a $20 fee (includes call tag fee and shipping costs on most standard items, additional costs may be added for larger items). Items can also be shipped by customer themselves for no additional charges. Refund will not be credited until item(s) have been retuned and received to

Damages

All damages in shipment must be reported to Tippervalleyfarm.com within three (3) business days of package delivery. Please be sure to keep all original packaging material. Tippervalleyfarm.com will replace or repair any items that have been received damaged at no cost to you after the claim with the shipping carrier has been completed. 

Price Changes

Prices are subject to change without notice. We reserve the right to correct pricing errors. 

Security

Tippervalleyfarm.com is a 100% secure site. We respect your financial and personal privacy. Any information you give us will only be used by Tippervalleyfarm.com to process your order and reach out to your about future news and products. All personal contact information will not be shared with any 3rd parties.